Return and Exchange Policy

At Velamen, we want you to be absolutely thrilled with your funky fashion choices. Our return and exchange policy is designed to ensure that your experience with us is as delightful as discovering the perfect T-shirt.

  1. Return Period:

Should you wish to return an item, Velamen offers a generous return window of [insert number] days from the date of receiving your order. We believe this provides ample time for you to decide if your chosen styles are the perfect fit for your wardrobe.

  1. Eligibility for Return:

To be eligible for a return, items must be in their original condition, unworn, and with all tags attached. Velamen reserves the right to refuse returns that do not meet these criteria.

  1. Initiating a Return:

To initiate a return, please visit our website and follow the instructions provided in the Returns section. For personalised assistance or if you have any questions, our customer support team is ready to assist—simply contact us on 022 4035 1481 or email us at

  1. Exchange Process:

If you would like to exchange an item for a different size or style, please follow the same return process, indicating your preference for an exchange. Once your return is received and processed, we'll ship the new item to you promptly.

  1. Refund Process:

Upon receiving your return and confirming its eligibility, Velamen will initiate the refund process. Please allow 14 business days for the refund to reflect on your original payment method.

  1. Return Shipping Costs:

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure your return reaches us safely.

Velamen is committed to making your return or exchange experience hassle-free. If you have any questions or need further assistance, please don't hesitate to contact us at 022 4035 1481 or email us at, our dedicated customer support team. Thank you for choosing Velamen—we want every piece to make you feel as fabulous as you are!